Hayal Köksal started dealing with Total Quality Management (TQM) in 1992 during her doctoral studies in Gaziantep. After getting her Ph.D. in 1997, she started giving quality-based seminars and training at various organizations. She was one of the founding members of the “Education Expert Group” of Quality association of Turkey (KalDer) in 1997 and she worked there for three years voluntarily. she collaborated with many Directorates of the Ministry of National Education and gave TQM trainings to schools and almost 40,000 teachers in many cities of Turkey.

She designed “QOMERIL” in 2002 upon the necessity of quality improvement trainings of many organizations in Turkey based upon her experiences. “QOMERIL” stands for “Quality Organizations through Motivation, Education, Research, and Innovative Leadership”. It is an innovative training and counselling system and specializes in “Quality” issues. QOMERIL aims organisational and professional development through a well-designed modular training system enriched by innovative leadership clues, motivating feedback systems and technology-supported counselling.  Hayal states ‘Our purpose is to walk hand-in-hand with volunteer world class organizations to bring innovative way of thinking to their staff and administrators. We believe especially experienced firms and institutes will benefit a lot from our system, because we tailor the program according to the needs, expectations and wants of the clients. It makes us unique. World is changing, institutions are also in need of change. Whenever they manage change, more qualified and more dignified generations will appear and this will affect the business world. We would like to work with national and international organizations like schools, hotels, health-care centers and companies that are providing service to the community members. We love dreaming and standing together and always move from theory to practice. Although it might be considered as “Utopia”, Hayal believes that a “Qualified and Dignified World” can be created through positive thinking, understanding, love and respect, teamwork, communication skills and effective technology use.


MODULE 1. QUALITY AWARENESS SEMINAR (1 DAY) (Schools, Companies, …etc.)
(For all the personnel of any institution including the top manager)

  • Definitions (Quality, Total Quality, TQM)
  • History and Evolution of Quality
  • Philosophy and Principles of TQM
  • Systems Approach
  • Partners of Quality
  • Needs Assessment & Data Collection methods
  • Continuous Improvement skills
  • Probable Problems and Golden rules for the application

MODULE 2. LEADERSHIP SEMINAR (2 DAYS) (Theory and Practice) (Schools, Companies, etc.)
(For all the personnel of any organization including the top manager)

  • Theory: Management and Manager
  • Leadership and Leader
  • Characteristics of an effective Leader
  • Comparison of a manager with a leader
  • Types of Leadership
  • Skills of leadership
  • Steps to be taken as a leader in your institution
  • Practice: Analysis of your leadership style
  • Analysis of the leadership roles in your Institution
  • Survey: Who are the real leaders?
  • Report Preparation (Institution based)

MODULE 3. STRATEGIC PLANNING (1 DAY) (Theory+Practice) (Managers and Leaders)

  • Meaning of Strategic Quality Management
  • Vision, Mission & Values
  • Market Research
  • SWOP Analysis of the Organization
  • Critical Success Factors
  • Strategic plan Types
  • Business Plan
  • Quality Policy and Quality Plan
  • Cost of Quality: How to measure?
  • Control and Assessment: Tools, Methodology
  • Sample Study

MODULE 4. (ROAD MAPPING) (3 DAYS) (Practice + Reporting) (Schools, Companies, etc.) (For the leaders determined above)

  • Informing the participants about the Process (7 Planning and Management Tools to be used)
  • Road Mapping
  • Strategic Planning (Short-, Middle- and Long-Term)
  • Division of Labor
  • Preparation of a Detailed Plan (1 Day)

MODULE 5. DEPARTMENTAL PROCESS IMPROVEMENT TRAINING (2 DAYS for each department staff) (Theory & Practice)

  • Interview with all members
  • Motivation
  • Innovation vs. Innovativeness
  • Quality tools
  • SWOP Analysis
  • İmece Circles and Project-Based Collaboration
  • Reporting Training to each term.

MODULE 6. HAPPINESS WORKSHOP (2 DAYS) (Volunteer Individuals)

  • Personal Quality & Leadership_Definitions and practices
  • Anger Management
  • Problem solving skills
  • Conflict resolution
  • Art of being happy and successful
  • Synergy training; at home, in business and within us.
  • Empathy training for all
  • İmece Circles Training (SQC Training)


Business World:

  • Gaziemir Ulaştırma Okulu Komutanlığı Personeli
  • İzmit – Bekirpaşa Belediye Çalışanları
  • İzmit- Değirmendere Topluma Destek Projesi
  • Kadıköy Belediyesi
  • Kuleli Askeri Lisesi
  • Kuzey Deniz Saha Komutanlığı
  • Microsoft Türkiye
  • Price Waterhouse Destek Personeli
  • Servus Bilgisayar
  • Performans Gümrükleme


  • ÇYDD
  • Demokratik İlkeler Derneği (DİD)
  • Köy Enstitülerini Araştırma ve Eğitimi Geliştirme Derneği
  • Rotary Kulüpleri
  • Lions Kulüpleri
  • Şehristanbul Derneği
  • Türk-Ermeni Azınlık Öğretmenleri Derneği
  • YÖRET Vakfı


  • Ankara TED
  • Ankara Üniversitesi, Deneme Lisesi
  • Balıkesir Sırrı Yırcalı Anadolu Lisesi
  • Bilfen okulları
  • Boğaziçi Üniversitesi
  • Çukurova Üniversitesi, YADİM
  • Eyüboğlu Okulları
  • Feyziye Mektepleri Vakfı, Işık Lisesi
  • İzmir Işıkkent İlköğretim Okulu
  • Kabataş Lisesi
  • Marmara Üniversitesi
  • MEF Okulları
  • Milli Eğitim Bakanlığı, Talim Terbiye Kurulu ve Özel Öğretim Kurumları Genel Müdürlüğü
  • Mimar Sinan Üniversitesi
  • Robert Lisesi
  • Sabancı Üniversitesi
  • TED Okulları
  • Trakya Üniversitesi
  • Uludağ Üniversitesi
  • Üsküdar Amerikan Koleji
  • Yıldız Teknik Üniversitesi
  • Zeynep Mutlu, Kemer İlköğretim Okulu
  • Irmak Okulları