Hayal Köksal started dealing with Total Quality Management (TQM) in the early 1990s during her doctoral studies.
She designed the following training package due to the necessity of quality improvement training for many organizations in Türkiye based upon her experiences.
QUALITY IMPROVEMENT PACKAGE
MODULE 1. QUALITY AWARENESS SEMINAR (1 DAY) (Schools, Companies, …etc.)
(For all the personnel of any institution including the top manager)
- Definitions (Quality, Total Quality, TQM)
- History and Evolution of Quality
- Philosophy and Principles of TQM
- Systems Approach
- Partners of Quality
- Needs Assessment & Data Collection methods
- Continuous Improvement skills
- Probable Problems and Golden rules for the application
MODULE 2. LEADERSHIP SEMINAR (2 DAYS) (Theory and Practice) (Schools, Companies, etc.)
(For all the personnel of any organization including the top manager)
- Theory: Management and Manager
- Leadership and Leader
- Characteristics of an effective Leader
- Comparison of a manager with a leader
- Types of Leadership
- Skills of leadership
- Steps to be taken as a leader in your institution
- Practice: Analysis of your leadership style
- Analysis of the leadership roles in your Institution
- Survey: Who are the real leaders?
- Report Preparation (Institution based)
MODULE 3. STRATEGIC PLANNING (1 DAY) (Theory+Practice) (Managers and Leaders)
- Meaning of Strategic Quality Management
- Vision, Mission & Values
- Market Research
- SWOP Analysis of the Organization
- Critical Success Factors
- Strategic plan Types
- Business Plan
- Quality Policy and Quality Plan
- Cost of Quality: How to measure?
- Control and Assessment: Tools, Methodology
- Sample Study
MODULE 4. (ROAD MAPPING) (3 DAYS) (Practice + Reporting) (Schools, Companies, etc.) (For the leaders determined above)
- Informing the participants about the Process (7 Planning and Management Tools to be used)
- Road Mapping
- Strategic Planning (Short-, Middle- and Long-Term)
- Division of Labor
- Preparation of a Detailed Plan (1 Day)
MODULE 5. DEPARTMENTAL PROCESS IMPROVEMENT TRAINING (2 DAYS for each department staff) (Theory & Practice)
- Interview with all members
- Motivation
- Innovation vs. Innovativeness
- Quality tools
- SWOP Analysis
- İmece Circles and Project-Based Collaboration
- Reporting Training to each term.
MODULE 6. HAPPINESS WORKSHOP (2 DAYS) (Volunteer Individuals)
- Personal Quality & Leadership_Definitions and practices
- Anger Management
- Problem solving skills
- Conflict resolution
- Art of being happy and successful
- Synergy training; at home, in business and within us.
- Empathy training for all
- İmece Circles Training (SQC Training)
SOME OF OUR PAST CLIENTS AND PROJECT PARTNERS:
Business World:
- Gaziemir Ulaştırma Okulu Komutanlığı Personeli
- İzmit – Bekirpaşa Belediye Çalışanları
- İzmit- Değirmendere Topluma Destek Projesi
- Kadıköy Belediyesi
- Kuleli Askeri Lisesi
- Kuzey Deniz Saha Komutanlığı
- Microsoft Türkiye
- Price Waterhouse Destek Personeli
- Servus Bilgisayar
- Performans Gümrükleme
NGOs:
- ÇYDD
- Demokratik İlkeler Derneği (DİD)
- Köy Enstitülerini Araştırma ve Eğitimi Geliştirme Derneği
- Rotary Kulüpleri
- Lions Kulüpleri
- Şehristanbul Derneği
- Türk-Ermeni Azınlık Öğretmenleri Derneği
- YÖRET Vakfı
SCHOOLS:
- ALKEV
- Ankara TED
- Ankara Üniversitesi, Deneme Lisesi
- Balıkesir Sırrı Yırcalı Anadolu Lisesi
- Bilfen okulları
- Boğaziçi Üniversitesi
- Çukurova Üniversitesi, YADİM
- Eyüboğlu Okulları
- Feyziye Mektepleri Vakfı, Işık Lisesi
- İzmir Işıkkent İlköğretim Okulu
- Kabataş Lisesi
- Marmara Üniversitesi
- MEF Okulları
- Milli Eğitim Bakanlığı, Talim Terbiye Kurulu ve Özel Öğretim Kurumları Genel Müdürlüğü
- Mimar Sinan Üniversitesi
- Robert Lisesi
- Sabancı Üniversitesi
- TED Okulları
- Trakya Üniversitesi
- Uludağ Üniversitesi
- Üsküdar Amerikan Koleji
- Yıldız Teknik Üniversitesi
- Zeynep Mutlu, Kemer İlköğretim Okulu
- Irmak Okulları